In Ground Pool

Can I install an in ground pool myself?

Yes you can! Our do it yourself installation manual covers the installation of your pool from layout to adding water and back filling. Medallion also offers a toll free technical support line to help you with any questions that you may have while building your pool. Can I hire someone else to build it for me? Yes. You may have a local handyman, or general contractor do the job for you. You could even hire an excavator to dig your hole and you could take it from there.

How long will it take to receive my in ground pool after I have placed my order?

Once you have ordered your pool and your order has been processed it is normally shipped from our warehouse within 10-15 working days. The length of time for you to receive your pool depends on your geographic location. To give you an idea, a shipment to the West Coast normally takes 7 days. If you are in the Midwest, 4 to 5 days. The normal East Coast time is 2 to 3 days. Your pool will be shipped from our manufacturing center located in Matoaca, Virginia.

How deep can my in ground pool be?

You can make your pool any size that you wish. Remember that we are the manufacturers. Special orders are no problem! If you are looking for a standard depth, our standards are 5', 6', or 8' deep. There is no additional charge if you decide on our standard sizes and depths. Please note that all special orders are quoted individually and prices are subject to change without notice. All designs must comply with National Spa and Pool Institute specifications.

What will my in ground pool look like?

One of the most important decisions that you will make when ordering a pool will be your liner pattern and color choice. We offer a wide variety of colors and patterns. You will be supplied with a full color brochure to make your decision easier. Get the whole family involved and vote on it!

How do I know what size pump and filter I really need?

Your pump and filter will be sized according to the volume of water in your pool. The main objective of any filtration system is the ability to turn over all the water in your pool at least once within a period of 12 hours. However, we do realize that there are those of you who like everything bigger and faster so we offer upgrades at an additional cost.

Do you use quality equipment?

Our pool manufacturer has been in business since 1960 and associate only with the finest equipment manufacturers in the Pool & Spa Industry. You don't stay in business as long as we have by selling less than quality products to your customers!

How long will my liner last? Your in ground pool liner comes with a 10 year limited, prorated warranty from the liner manufacturer. We have sold pools in the past where the liner has lasted 30 years! However, keep in mind that the actual life of a liner could be shorter or longer depending on water chemistry and other variables. Please see your warranty card or ask your Sales Specialist for complete details.

What about warranties?

We've got you covered. Depending on the type of wall that you choose, your limited, prorated warranty will be for a period of 50, 75, or 100 years. (50 for Galvanized Steel, 75 for Aluminum, and 100 for Stainless Steel). Your In ground Walls are protected against manufactures defects. Your pump, filter, liner, and other accessories are per individual manufacturer warranties. Please see your warranty cards for complete details.

What type of wall should I choose?

Unlike other pool companies who are stuck selling one type of wall, since you are buying direct from the manufacturer you get to choose which wall is the best for your soil type. Our manufacturer is the only manufacturer in the United States to make three different types of in ground pool walls. To find out which wall is the best for you ask your Sales Specialist.

When should I pour my concrete deck around the pool?

Remember that today there are many options available as far as decking is concerned. If you choose concrete, please consult with your Sales Specialist for more information.

Can I put a light in my pool?

Yes. A light can really show the beauty of your pool. We offer and recommend the Lumi-O Dry Niche Light. A dry niche light has many advantages. At no point does the pool water contact the light niche. It does not require you to stick your hand in the pool to replace a bulb. It also uses a standard flood light bulb available at any department store rather than a special bulb from a pool store that can cost upwards of $90.00. Hint: You can use colored bulbs to really jazz up your pools appearance. The more lights the better.

What about a diving board?

A diving board can be added to your pool as long as you order your pool within the current National Spa & Pool Institute's standards for diving pools. We uses National Spa & Pool Institute Standards for required depths and distances relating to the layout of your pool.

How about a slide?

A sliding board may be added as long as it is placed within the current National Spa & Pool Institute's standards for sliding boards. Our manufacturer uses National Spa & Pool Institute Standards for required depths and distances relating to the layout of your pool.

What about safety items?

Kits includes safety ropes and floats with every pool kit sold, as well as a safety sign kit.

What about accessories?

We are a full line distributor for everything from Anchor Sockets to Zebra Floats for the kids.

What do I do when it is time to close my in ground pool for the winter?

Every customer that purchases a Pool Kit receives a Winterizing letter via US Mail or e-mail that gives detailed instructions on winterizing your pool. This information is also in your owner's guide.

What do I use to cover my pool?

We have several options available. Ask your Sales Specialist about covers when you order your pool kit.

Can I use a heater to heat my pool?

Yes, we offers pool heaters. You can purchase a heater that uses Natural Gas or Propane depending on what form of energy is available in your area. Your Sales Specialist will help you determine the proper size heater for your particular pool. The great thing about having a heater is that you can open your pool earlier in the spring and close it later in the fall, or even keep it open all year round depending on your geographic location. A heater is also very nice because you can have your desired water temperature any time you like.

What about the plumbing fittings and pipe?

Remember your Sales Specialist will go over a complete checklist when you are ready to purchase your pool. We do offer a plumbing package that will include the fittings needed for your pool. See your price list for complete details.

What is included in my in ground pool kit?

Your kit includes your walls, bracing, nuts, bolts, coping screws, duct tape, liner, pump, filter, coping, skimmer, inlet fitting, hydrostream fitting, installation manual, safety rope and float kit, and safety sign package. Gold package includes extras as well. See the product description for a complete list.

What additional items will I need for my pool?

You will need to purchase a plumbing package, a ladder for deep end exit, (unless you have decided to purchase a Swim Out Stair or a In-Pool ladder, or an In-Pool Seat). You will also need to purchase Vermiculite Pool Base for your final bottom. Anchor Sockets will be needed depending on your decking choice. Your Sales Specialist will be happy to quote you and go over more of the items that you will need as you move further into the buying process.

What about electrical hookup?

We strongly recommends that you get a certified electrician to do all of your electrical work. As local codes may vary please talk to your electrician for details.

How do I get a Quote for my pool?

It's simple. Fill out the request information page on our web site or call your Sales Specialist for pricing information.

How do I order?

Simply call the number listed on our home page, ask to speak to a Sales Specialist who will assist you and help you decide what size best fits your families needs. Your Sales Specialist will also be able to walk through the whole buying and installation process with you.

How do I pay for my pool?

We accept Visa, MasterCard, Discover and American Express or you can send a check. You can even wire your money directly from your personal account. Please keep in mind that personal checks require a 10-day waiting period before your order can be processed.

What about shipping?

Free shipping is available for in ground Silver and Gold kits. Customer must pay shipping for any items ordered that are not specifically included in the kits. This offer applies only to the 48 continental states. Alaska, Hawaii, Puerto Rico, all international shipments, etc. are excluded. Inground Pools are shipped common carrier. Interline shipments may require customer pickup at terminal or additional shipping charges may apply. An additional 5% surcharge will be added to the total for orders shipped to the following states: Arizona, California, Colorado, Idaho, Montana, Nebraska, North Dakota, Nevada, New Mexico, South Dakota, Oregon, Utah, Washington, and Wyoming. Other restrictions apply. See you Medallion representative for complete details.

Above Ground Pool

Can I install an Above Ground Pool myself?

Yes you can! Our do it yourself installation manual covers the installation of your pool from layout to adding water. Medallion also offers a toll free technical support line to help you with any questions that you may have while building your pool.

Can I hire someone else to build it for me?

Yes. You may have your local handyman, or a contractor build it for you. You could even hire an excavator to level your ground or dig your hole if you are putting your pool in ground and you could take it from there.

How long will it take to receive my pool after I have placed my order?

Once you have ordered your pool and your order has been processed it is normally shipped from our warehouse within 10-15 working days. The length of time for you to receive your pool depends on your geographic location. To give you an idea, a shipment to the West Coast normally takes 7 days. If you are in the Midwest, 4 to 5 days. The normal East Coast time is 2 to 3 days. Your pool will be shipped from our manufacturing center located in Matoaca, Virginia.

How deep will my pool be?

One of the best features of the Above Ground Pool is that it is really up to you. The walls are available in a 52" height and you can dig a hopper in the bottom to make it even deeper! (Hopper bottoms require a special liner and are available at an additional cost.) Ask your Sales Specialist for complete details. Remember, for your safety all pools must be built to APSP Standards.

What will my Pool look like when I am finished?

That is the beauty of our Above Ground Pool. It is so versatile we leave it up to you. Remember, this pool can go in ground with a concrete deck just like an in ground pool, or you can put it partially in ground with a decorative wood deck. And of course, you can install your pool completely above ground and use a wood or vinyl siding to match your house.

How do I know what size filter and pump I really need?

Your pump and filter will be sized according to the volume of water in your pool. The main objective of any filtration system is the ability to turn over all the water in your pool at least once within a period of 12 hours. However, we do realize that there are those of you who like everything bigger and faster so we offer upgrades at an additional cost. Ask your Sales Specialist for details.

Does you use quality equipment?

Our above ground pool manufacturer has been in business since 1960 and associate only with the finest equipment manufacturers in the Pool & Spa Industry. You don't stay in business as long as we have by selling less than quality products to your customers!

How long will my liner last?

Your liner comes with a 10 year limited, prorated warranty from the liner manufacturer. The actual life of your liner will depend on your water chemistry and other variables.

How about warranties?

We've got you covered. Your Above Ground Pool comes standard with a 25 year limited, prorated warranty that covers manufacturer's defects. Your pump, filter, liner, and other accessories are per individual manufacturers' warranties. Please see your warranty cards for complete details. What is involved if I decide to put my pool in the ground with your 8' stairs? If you decide to go this route, you bolt your stairs to the walls, attach special braces, and pour a cement collar around the stairs. See your installation manual for complete details.

When should I do my decking?

It will depend on many variables, such as type of decking, if pool is on or below the ground, etc. Please ask your Sales Specialist for further details.

Can I put a light in my above ground pool?

Absolutely! Unlike other above ground pools, putting a light in your Medallion Above Ground Pool does not void the warranty! A light can really show the beauty of your above ground pool. We offer and recommend the Lumi-O Dry Niche Light for our Above Ground Pools. A dry niche light has many advantages. It does not require you to stick your hand in the water (like traditional pool lights) to change the bulb. It uses a standard flood light bulb available at any department store rather than a special bulb from a pool store that can cost upwards of $90.00. Hint: You can use colored bulbs to really jazz up your pools appearance. The more lights, the better it looks!

Can I add a Sliding Board to my Above Ground Pool?

You may use a sliding board only if the pool size, depth and bottom dimensions meet current Association of Pool and Spa Professionals standards for sliding boards. Please ask your Sales Specialist for complete details. we use Association of Pool and Spa Professionals standards for required depths and distances relating to the layout of your pool.

What about safety items? Every Above Ground Pool comes with a safety sign package and stickers.

What about accessories? We are a full line distributor for everything from Anchor Sockets to Zebra Floats for the kids.

What do I do when it is time to close my pool for the winter?

Every customer that buys a Pool Kit receives a winterizing letter via US Mail or e-mail that goes into detailed instructions on winterizing your pool. This information is also in your owner's manual.

What do I use to cover my Above Ground Pool?

This will depend on what decking you have chosen. If your pool is totally in ground, you will use a standard Medallion Cover with water tubes. If your pool is partially in ground or has a deck around it, you will use the same as above. However if your pool is on ground with no decking, (just a ladder for entry and exit) you will need a standard above ground cover with draw cable. Remember, if your pool has a deck around it (wood or concrete) you may purchase a safety cover. Ask your Sales Specialist for complete details.

Can I use a heater for my Above Ground Pool?

Yes. We offer pool heaters. You may purchase a heater that uses Natural Gas or Propane depending on what form of energy is available in your area. Your Sales Specialist will help you determine the proper size heater for your particular pool. The great thing about having a heater is that you can open your pool earlier in the spring and close it later in the fall, or even keep it open all year round depending on your geographic location! A heater is also very nice because you can have your water at your desired temperature any time you like.

How about the plumbing fittings and pipe?

Remember, when you are ready to purchase your pool your Sales Specialist will go over a complete checklist of items that you will need. A plumbing package is available to you. Ask your Sales Specialist or see your price list for complete details.

What items are included in the Above Ground Kit?

Depending on which model you purchase your kit will come with walls, nuts, bolts, coping screws, liner, skimmer, inlet fitting, hydrostream fitting, coping, pump, filter, duct tape, and safety sign package. Please see your pricing information for complete details.

What additional items will I need for my pool?

You will need to purchase a plumbing package, (necessary pipe and fittings). You will also need vermiculite for your pool bottom. Anchor sockets may be needed depending on your decking choice and items purchased. Your Sales Specialist will be happy to go over more of the items that you will need, as you move further into the buying process.

What about electrical hookup?

We strongly recommends that you get a certified electrician to do all of your electrical work. As local codes may vary please talk to your electrician for details.

Can I take my Above Ground Pool with me if I move?

Yes, you may disassemble your Above Ground Pool and move it. There are a few things that you will need to know. Obviously if your pool has been installed in the ground with a cement deck poured around it we do not recommend it. However, if your pool has been sitting above the ground by all means, pick it up and take it with you! You will need to purchase a liner when you relocate the pool.

Can I choose a different liner pattern than your standard?

Yes. A different style liner is available to you for an additional charge. If you are interested in a different style liner just ask your Sales Specialist for details.

How do I get a quote for my Above Ground Pool?

It¿s simple. Fill out the request information page on our web site or call your Sales Specialist for pricing information.

How do I order?

Simply call the number listed on our home page, ask to speak to a Sales Specialist who will assist you and help you decide what size best fits your family's needs. Your Specialist will also be able to walk through the entire buying process with you.

How do I pay for my pool?

We accept Visa, MasterCard, Discover, and American Express or you can pay with a check. You can even wire your money directly from your personal account. Please keep in mind that personal checks require a 10-day waiting period before your order can be processed.

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